Customer Service
24-hour prompt response to customer problems
Response within 24 hours
Inquiries received on weekdays from 10:00 to 18:00 will be answered immediately.
Japanese and English support
Multilingual staff will assist you smoothly
30-Day Free Returns
All defective products or incorrect deliveries will be replaced free of charge
How to contact us
Telephone consultation
0120-XXX-XXXX (Weekdays 10:00-18:00)
Email Form
info@yourshop.com (24 hours)
Live Chat
Instant connection from the button at the bottom right of the site
Request status
Average response time: 1.2 hours (actual data)
How can I track my order during delivery?
You can check your order on the Yamato Transport/Sagawa Express website by clicking the "Shipping Tracking" button in your order history.
Is there a charge for assembly service?
We offer free assembly service in the 23 wards of Tokyo, Osaka, and Nagoya.